Seek a second opinion. Seek a third; Cut ties without burning bridges.
When it comes to making mistakes, bounce back, don’t fall down; Be a leader, not a boss
The customer is always right, most of the time; Define your brand.
and more in in his new book :
The customer is always right, most of the time; Define your brand.
Sources :
http://www.g4tv.com/g4archives/features/49766/13-Things-To-Expect-From-Virgin-Galactic-Airlines.html
